Changes in the marketplace are forcing a choice between tackling the solutions challenge and falling prey to the unyielding pressures of commoditization.
Individualized communications with high message relevance is emerging as the ultimate targeted marketing objective, with numerous studies demonstrating the triple-digit lift that comes by matching offers to a consumer’s individual needs. Print service providers that can deliver this level of complexity as an integrated solution to marketers are expected to benefit from more strategic client relationships and higher margin services.
A solution is not simply a bundled offering of services and formats. A solution must be tied to a specific client business need and perceived by that client to provide clear business value. This choice, while extremely challenging, can greatly improve the chance of survival for three reasons:
è Client demand. Corporate marketers are little interested in digital print for ink on paper. Instead, they are increasingly focused on ways that communications solutions can be utilized to support business goals, such as reducing costs, increasing productivity, improving client retention, and building competitive advantage. As such, they are demanding measurable business value and ROI from their relationships. è Competitive differentiation. As competition continues to increase in virtually every print service category, business solutions help service providers stand out from the crowd. Jostling for position with generic, "horizontal" applications has become a dead-end proposition. But demonstrating vertical expertise - about ways to help financial services firms improve customer service or healthcare companies efficiently communicate corporate benefit programs or retailers automate the production of thousands of localized campaigns - gives service providers a hook to grab the attention and interest of potential clients. è Growth and profitability. The proliferation of new channel options continues to siphon print budgets. Redefining the addressable market with multi-channel solutions gives the digital print industry important opportunities for revenue in a highly competitive environment, by providing value added services and shifting from quick turn jobs into embedded solutions that provide a source of recurring, higher margin revenue.
Mind the Gap Communications has spent years creating business solutions for print service providers and their clients. We work within your budget to deliver a solution for a key client which is then re-usable across your client base. This approach maximizes your investment and becomes a catalyst for change and growth across your company. |
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